# FAQ

{% hint style="warning" %} <mark style="background-color:blue;">**Error: "Access expired"**</mark>

1- This account don't have it access to the menu anymore.

2- You are making a login on wrong file.
{% endhint %}

{% hint style="danger" %} <mark style="background-color:blue;">**Error: "You are hwid banned"**</mark>

Your reseller/Our staff revoked your key.
{% endhint %}

{% hint style="info" %} <mark style="background-color:blue;">**My newway don't open**</mark>

Make sure you have the latest version of windows installed, along with the necessary [**(C++)** ](https://www.techpowerup.com/download/visual-c-redistributable-runtime-package-all-in-one/)for execution and updated drivers.
{% endhint %}

{% hint style="info" %} <mark style="background-color:blue;">**Error: "Failed to Inject!"**</mark>

Close the game and try to inject again.
{% endhint %}

{% hint style="info" %} <mark style="background-color:blue;">**Error: "Invalid HWID"**</mark>

Reset your hwid on the website.
{% endhint %}

{% hint style="info" %}
Delete the "config.json".\
\&#xNAN;*<mark style="background-color:red;">%appdata% > NewWay > Loader</mark>*
{% endhint %}

{% hint style="info" %} <mark style="background-color:blue;">**Error: "Your loader is outdated or update in progress, check newway discord"**</mark>

Check newway discord :p
{% endhint %}