# FAQ

{% hint style="warning" %} <mark style="background-color:blue;">**Error: "Access expired"**</mark>

1- This account don't have it access to the menu anymore.

2- You are making a login on wrong file.
{% endhint %}

{% hint style="danger" %} <mark style="background-color:blue;">**Error: "You are hwid banned"**</mark>

Your reseller/Our staff revoked your key.
{% endhint %}

{% hint style="info" %} <mark style="background-color:blue;">**My newway don't open**</mark>

Make sure you have the latest version of windows installed, along with the necessary [**(C++)** ](https://www.techpowerup.com/download/visual-c-redistributable-runtime-package-all-in-one/)for execution and updated drivers.
{% endhint %}

{% hint style="info" %} <mark style="background-color:blue;">**Error: "Failed to Inject!"**</mark>

Close the game and try to inject again.
{% endhint %}

{% hint style="info" %} <mark style="background-color:blue;">**Error: "Invalid HWID"**</mark>

Reset your hwid on the website.
{% endhint %}

{% hint style="info" %}
Delete the "config.json".\
\&#xNAN;*<mark style="background-color:red;">%appdata% > NewWay > Loader</mark>*
{% endhint %}

{% hint style="info" %} <mark style="background-color:blue;">**Error: "Your loader is outdated or update in progress, check newway discord"**</mark>

Check newway discord :p
{% endhint %}


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://nw-docs.gitbook.io/newway.docs/introduction/faq.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.